Outclarity
The report
What is in a reportHow a finding is writtenWhat changed since last timeWhen there is nothing to sayA full sample issueEmail, web and PDFWhat a year costs
Industries
Hotels & hospitalityHotels & lodging
Restaurants & foodRestaurants & cafés
Health & careClinics & primary careDental practicesHospitals & health systemsAllied health & therapyVeterinary practicesSpas & wellnessGyms & fitness studios
Professional servicesLaw firmsAccountants & financial advisersConsultanciesEstate & letting agentsSchools & training providers
Software & agenciesIT services & softwareMarketing & creative agencies
Home, trade & retailHome services & tradesConstruction & contractingGarages & auto serviceLogistics & haulageRetail & shops
Capabilities
Reading every platform your trade is reviewed onThe same complaint, on separate sitesCounting, rather than asking a model how common a thing isChecking that a quote is in the page it citesMaking sure it is your business, before anything elseSaying where it looked and found nothingWhat moved since your last issueWeighting what was said recentlyKeeping what it saw, not just what it concluded
Method
The four stepsThe evidence we keepWhy the numbers are ours, not a model'sWhat we do not doWhat it will never doWhat we hold about youTerms
Pricing
Pricing
Start — $490

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Health & care

Clinics & primary care

Practitioner directories a patient searches before they ever reach the practice website.

9Platforms particular to this trade

Where this trade is actually judged — which is rarely where its owner is looking.

8Read for every business

Whatever you sell, somebody has an opinion about you in these eight.

8Themes counted, not characterised

How often each is raised, on how many separate platforms, and whether the recent half is worse than the older half.

Read where this trade is judged.

These are the sources the researcher plans a run from, read at the moment this page was rendered. If the crawler stops reading one, it leaves this list the same day — which is the difference between a source list and a marketing page somebody typed.

Read a full sample

Where an issue reads

Particular to clinics and primary care

All of Health & care
HealthgradesZocdocVitalsRateMDsWebMD Physician DirectoryDoximityDoctifyJamedaNPI Registry

And for every business, whatever it sells

Google Business ProfileTrustpilotFacebook recommendationsBetter Business BureauRedditNextdoorIndeedGlassdoor

Why some of these are not review sites

  • Healthgrades — the most-read US doctor review site, and the one that surfaces above a practice's own website
  • Zocdoc — verified-appointment reviews, plus whether they can be booked online at all
  • Jameda — Germany
  • NPI Registry — confirms the practice is who it says it is

What it counts

The same complaint on three sites is a different fact

How counting works
Quality of careCounted every issue

The clinical outcome and how it was explained

Clinician mannerCounted every issue

Listening, rushing, respect, explanation

Nursing and support staffCounted every issue

Responsiveness, attitude, handovers

WaitingCounted every issue

In clinic, in ER, for a call back, for results

And 4 more in every issue: getting an appointment, facility, billing and insurance, communication.

24 issues about clinics and primary care

Yours specifically — no benchmarks, no industry averages, no filler. $490 for the year, and the first one is written the day you sign up.

Your website